Help
Support
We usually reply within 1–2 business days
Need help with Captioneha on the website, iOS, or Android? Email us and we will get back to you.
Contact us
Email support@captioneha.com with your Apple or Google account email, the device and OS version, and a short description of the issue. Screenshots help.
Account and sign-in
You can sign in with Apple or Google. If sign-in fails, try again on a stable network, then restart the app. On iOS, confirm you are signed into iCloud on the device when using Sign in with Apple.
Credits and purchases
Credits power caption generation. On iOS, packs are sold through Apple In-App Purchase. If a purchase did not add credits, keep the Apple receipt email and write to us with the approximate purchase time. Do not share full card numbers.
Delete your account
In the iOS or Android app, open the account menu and choose Delete account. That removes your profile, clip library, credit balance, and payment documents tied to you. You can also email us if you need help completing deletion.
Privacy
Video stays on your device. Only extracted audio is sent for transcription. Read the full policy at /privacy.